Frequently Asked Questions (FAQ)

This section will assist you in making sure the prerequisites are installed on your desktop, laptop or Pocket-PC and may answer other questions you might have. Whether you are running Microsoft Windows Vista or Microsoft Windows XP on the desktop or laptop, the Microsoft .NET Framework 2.0 is required. Windows Vista comes with the .NET Framework already installed. On Windows XP, you may need to download the .NET Framework from Microsoft. Your Pocket-PC may also need the .NET Compact Framework 2.0 if it is not running Windows Mobile 5.0.

Installing .NET Framework 2.0 on the Desktop or Laptop

Q: How do I install the Microsoft .NET Framework 2.0 on my computer?

A: Follow these instructions to get the Framework installed.

  1. On the PC, open Internet Explorer and go to http://www.microsoft.com/downloads/.
  2. At the top of the screen, you will find Search All Downloads.
  3. Enter .NET Framework 2.0 in the search field to the right and then click the Go.
  4. In the results displayed, find .NET Framework 2.0 Redistributable Package and click the link.
  5. Click the Download button and then click Save to save the dotnetfx.exe file on your desktop.
  6. Make sure the Pocket-PC is connected to the desktop and then click the dotnetfx.exe to install the .NET Framework 2.0.

Installing .NET Compact Framework 2.0 on the Pocket-PC

Q: When I tried to install TennisStat on the Pocket-PC, it did not install or did not launch. Why?

A: The Pocket-PC doesn’t have the Microsoft .NET Compact Framework 2.0 installed. Follow these instructions to get the Framework installed.

  1. On the PC, open Internet Explorer and go to http://www.microsoft.com/downloads/.
  2. At the top of the screen, you will find Search All Downloads.
  3. Enter .NET Compact Framework 2.0 in the search field to the right and then click the Go.
  4. In the results displayed, find .NET Compact Framework SP1 Redistributable and click the link.
  5. Click the Download button and then click Save to save the NETCFSetupv2.msi file on your desktop.
  6. Make sure the Pocket-PC is connected to the desktop and then click the NETCFSetupv2.msi to install the .NET Compact Framework 2.0.

Note: If the PC shows to have installed the .NET Compact Framework 2.0 on the Pocket-PC, but TennisStat will not launch, the .NET Compact Framework 2.0 is not on the Pocket-PC.  You must put the Pocket-PC in the cradle, uninstall .NET Compact Framework 2.0 from the PC, and then reinstall it to get it installed on the Pocket-PC.  Simply reinstalling on the PC it will not install it on the Pocket-PC.

Test TennisStat Before Buying

Q: If I haven't purchased TennisStat, can I try it out on my desktop or on my Pocket PC?

A: Yes. You can Test Drive TennisStat or TennisStatPC and purchase it at a later time. Until you purchase TennisStat, you will be limited to recording three games and you will not be able to save those games. Click the Buy Now button on the menu on http://TennisStat.com to to purchase a copy of TennisStat and register it.

Synchronizing the Pocket-PC on Vista

Q: I just purchased a new PC running Vista. How do I get TennisStat on my Pocket-PC?

A: Instead of using ActiveSync, Windows Vista uses a new product called Windows Mobile Device Center to synchronize with the Pocket-PC. Follow the instructions below to get a copy of Windows Mobile Device Center.

  1. On the PC, open Internet Explorer and go to http://www.microsoft.com/downloads/.
  2. At the top of the screen, you will find Search All Downloads.
  3. Enter Windows Mobile Device Center in the search field to the right and then click Go.
  4. Find Windows Mobile Device Center Driver for Vista in the resulting list and click the hyperlink.
  5. Click the Download button and the click Save to save the drvupdate-x86.msi file on your PC.
  6. Click the drvupdate-x86.msi file to install it.

Unable to Synchronize Game Records

Q: When I synchronize my Pocket-PC with the PC, I can’t open the game records on the Pocket-PC.

A: On Windows Vista, select Control Panel from the Start menu and then click Windows Mobile Device Center. Under Mobile Device Settings, click Change Content Sync Setting. Check Files and then click Save.

A: On Windows XP, select All Programs from the Start menu and then click Microsoft ActiveSync. Click the Options button on the ActiveSync toolbar. Check Files in the Mobile Device information list and then click OK.

Application Requires Newer Version of Compact Framework

Q: When I attempted to install to my Pocket-PC, I see a message indicating that "This application requires a newer version of the Microsoft Compact Framework than the version installed on this device".

A: On Windows Vista, select Control Panel from the Start menu and then select Uninstall a Program (or Programs and Features if Classic View is selected). Click Microsoft .NET Compact Framework 2.0 to remove the Framework. Next, find the section Installing .NET Compact Framework 2.0 on the Pocket-PC above and follow those instructions.

A: On Windows XP, select Control Panel from the Start menu and then select Add Remove Programs.  Click Microsoft .NET Compact Framework 2.0 to remove the Framework. Next, find the section Installing .NET Compact Framework 2.0 on the Pocket-PC above and follow those instructions.